Outsource Your Business Process Operations with FSI

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We offer a full range of options, from Back-office Outsourcing operations to select IT Support Outsourcing. Our operations experts work closely with your in-house team and become an extension of your firm.

Services

We are deeply invested in helping businesses focus on thier core process; leverage our expertise in Operations Management, Quality Assurance, Technology and Shared support.

Contact Centre

Get a full range of Contact Centre services including voice, chat and email support.

Back Office

Select from our portfolio of non-voice, back office and knowledge process outsourcing.

Marketing & Technology

Elevate your brand with our team of expert marketing & tech professionals.

Inbound and Outbound
Call Center Services

Solutions include 24/7 contact centre services across multiple communication channels, including phones, emails, live web cloud bot.

Email and Chat
Support Services

Wide range of real-time email answering services and timely follow-up to support email provisions help businesses in connecting with prospects and customer service requests.

Business Process
as a Service

Leverage assets across BPO functions with infrastructure to drive
world-class efficiency & ROI.

Contact Centre

Contact Centre Outsourcing for Better Customer Engagement

Transform your business operations through our performance-oriented service delivery and experience one-upmanship in personalization, professionalism, and service delivery expertise. Let us become an extension of your company’s operations and deliver the necessary technology, staff, and methodology needed to fulfil all your BPM needs.

CUSTOMER SERVICE

Deliver Consistent Customer Experience(CX)

Deliver service across the product / service lifecycle based on multiple touchpoints, exceeding your user's expectations for clear communication by using our offshore or virtual contact centre teams. Our network brings ease to onboarding new customers, engaging prospective customers, and resolving issues for current customers.

BACK OFFICE + TECH SUPPORT

Gain Support for
BACK-OFFICE functions

As your business readies for a growth trajectory, scaling up operations and containing costs becomes both an expensive and time-consuming challenge. As a partner working to supplement and complement your business needs, you can place your focus on core business competencies and leave the secondary concerns to our experts. We provide a richer understanding of user experience and troubleshoot with ease.

MARKETING & TECHNOLOGY

Omni Channel Approach

Using the latest marketing and sales technology, our team effectively targets your prospects, engages your current customers, and strategizes to reduce churn and achieve positive cash flow. Our marketing team is flexibly designed to expand the impact of your product and the reach of your customer base. Each of our services is designed to uniquely help you derive the most value from your investment.

The Impact


Client Results | Improvement in Profitability & Efficiency | CSAT

50 %

8

65 %

Experience the power of CX in successful innovation of Business Process Management.


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Get real solutions that are both innovative and implementable

GIF1

Solutions Strategized

GIF2

Analyse in- depth As Is - To Be state

GIF5

Implementation of Roadmap

GIF3

Domain Expert’s Analysis

GIF4

Execution Guidance

We’re driven by real innovation at every step of the way

Domain Expertise + Customer First Approach
+ Process Centric Mindset + Technology Driven Innovations

= Leading-Edge BPM Solutions.

Why BPM @ FSI ?

Our domain knowledge and Customer experience (CX) passion run deep. We care about people, processes, and technology- and it shows.

We’re proud of the talented and passionate team and have utmost faith in our ability to deliver exceptional value through our services that drive measurable results.

How are your Co-Sourcing efforts
contributing to your company’s core performance ?

Guided By Our Unshakable Values

We believe in:

Building impactful, transformative, and human-centric solutions
Leading with exceptional “status-quo-breaking” ideas
Showing up with radical ownership to execute customer goals
Experimenting, iterating, and learning at every stage
Encouraging growth in every individual
Nurturing and recognizing excellence

Outsource with confidence

Flexible engagement

Here, you’re in the driver’s seat with ownership and control of your outsourced operations. In doing so, we’re ensuring compliance to your company’s best practices and driving results.

Seamless client experience

Risk-free transition and hands-on focus through cloud hosted environment, integrated service delivery with dashboard, analytics covering call quality, QMS & Workforce management.

99.999% network availability

We build redundancy in infrastructure for backup, supporting physical data storage in secure and stable locations, integrated with global cloud network, purpose-built design for real-time traffic applications, voice and video, enterprise applications taking on tasks like scalable architecture for on- demand management.

Security & compliance

Global PCI certification and compliance to standards including SOC, HIPAA, ISO/IEC 27001:2013.

How to get started

Match Business Growth with Operational Readiness? Here’s how.

Choose your service

Customise your solution by selecting from a range of Contact Centre, Back Office, Marketing & Technology services.

Select your model

Determine the outsourcing model that best suits your desired level of involvement with the program.

Add shared service support

Get specialised services such as Quality Assurance and Training specialists, as well as leading contact centre technology.

Launch your campaign

Start your campaigns easily at the most competitive rates, with flexible engagements and no set-up fees.

Discover your use-case with FSI

Explore your Business Process Management and Outsourcing opportunities today.